Xbox Live users are currently having trouble accessing major parts of the service, including signing in and buying items, according to anecdotal reports and Microsoft’s own status page.
The problems are affecting all platforms: Xbox 360, Xbox One, Xbox on Windows 10 and Xbox on devices such as smartphones.
The launch day for any major game is a bad time for an online gaming service to go down, and it’s possible that Microsoft is dealing with an increased server load due to the arrival of Mass Effect: Andromeda today.
Update: The issues aren’t limited to Xbox.
The Verge reports that Microsoft Account users are experiencing “widespread issues” across multiple services, including Outlook, Skype, OneDrive and the Windows Store.