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In its favor, Microsoft is banking on the low-friction aspect of the service: Those being targeted are already using Microsoft apps like Excel, Word, PowerPoint, OneNote, SharePoint and Power BI, so there will be familiarity and convenience.
These include direct chats, the option to hold audio and video calls, the ability to call in spreadsheets and other documents, run some analytics and more, along with spaces for “evergreen” content as well as others for more rapidly changing data.
On top of this, Microsoft has built a chatbot framework that initially is dedicated to helping you use Teams better, but over time will include integrations built by developers to bring in a variety of other services too, similar to Slack, Messenger and a number of other chat services.
We think it’s okay to be fluid.” The strange balance that Microsoft is trying to strike here is between giving you too much to do, too many options; but also the lingering question of whether all this will be enough to sway users to the service.