Under EU rules, because no suitable alternative Ryanair flight is available, he is entitled to be rebooked on easyJet, which operates on the same route.
When Mr Rice points out that the CAA insists he can, he is told: “We cannot change the flight with another airline.” Instead, he is advised: “If you ask a refund [sic] then you can make a new booking with another airline.” Doing so is likely to cost much more than the original Ryanair flight, leaving Mr Rice out of pocket.
If that is not feasible, then passengers are steered to re-book on one of seven “agreed partner airlines”: easyJet, Jet2, Vueling, CityJet, Aer Lingus, Norwegian and Eurowings.
This appears still to breach European passengers' rights rules, which permit no such limits.
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